Your Serviced Apartments is pleased to provide our residents with 24 hour Emergency Service. Hopefully, you’ll never need this service, but if you do you will certainly appreciate having our trained service staff just a phone call away. Before you call however, we want you to know what to expect.
Emergency Service is just that: a service we provide in the event of a true emergency. We have created a response procedure for emergencies and other situations that may arise during non-business hours. We believe that if you know what to expect, you’ll be better prepared to deal with any unexpected events.
Air-conditioning not working
This is only an emergency in extreme hot weather during summer time and when the air conditioning is not working due to mechanical malfunction.
Flooding of your Apartment
Call immediately if there is risk of damage to possessions or the property and you cannot contain the leak. Contact the concierge (where appropriate) to turn off the water valve to the apartment until a contractor arrives
Call 997 first!! Then call us.
No Hot Water in your Apartment
This may be considered an emergency ONLY if there has been no hot water for an extended period of time: days not hours. In the event of no hot water, and it is not during a contractor’s normal business hours, we may be unable to repair the problem 24 hours a day, we will however send out a contractor during business hours the following day.
Clogged or Backed Up Toilet
This may be considered an emergency ONLY if there is only one toilet in the unit AND you have made every effort, including plunging, to clear the stoppage yourself. Due to health issues Your Serviced Apartment representatives will generally not begin work until the area is cleaned up and essentially free of bacterial contaminants.
Assigned Parking Space Disputes
Locked Out of Your Apartment, or any problem involving your lock and/or key
If you lock yourself out of your apartment, Your Serviced Apartments will send a representative around the following day during normal business hours. There will however be a charge of 100 AED for the call out. If you have lost the key you will be charged for the replacement of the locks and for new keys to be issued.
How to Contact Us
In the case of a true emergency after hours, please call the numbers on our after-hours emergency call list.
For the best response when you call the after-hours emergency service, please provide the operator with:
- your name
- your address
- your apartment number
- your telephone number
- and a description of the problem.
Once you have contacted the emergency service, you must remain at your apartment so the maintenance technician can reach you by phone. At this time, he or she will make arrangements for meeting you at your apartment to resolve the problem.
Please remember that you must leave your telephone number with the emergency service and you must be at home in order for the maintenance technician to respond.
Missed Appointments, Neglect and Unnecessary Service Calls
The resident is responsible for the payment of any invoice for which a repair was made for damage, etc., caused by their misuse or neglect. The resident is also responsible for the payment of any service call charged by a contractor due to:
- A missed appointment
- Not providing access to the unit when requested
- Any reason clearly the fault of, and/or are under the control of, the resident that do not allow the contractor to complete the necessary work.
Residents may cancel an appointment by calling our office during regular office hours and speaking with a member of the management staff no less than 90 minutes prior to their scheduled appointment with the contractor.
We understand that corporate organisations prefer to house staff within a short distance from the office. That's why our apartments are conveniently located near the major business districts in Dubai
We take customer service seriously and even with the great value we provide, it is not at the cost of an excellent customer experience. We keep you well informed and are quick to respond. You can rely on us to do what we say we will.
All of our apartments are of a high standard and start from 550 AED per night, including everything you will need such as a Fully Equipped Kitchen, TV, Cable, Washer/Dryer, Complimentary Wi-Fi and inclusive of bills (Exc phone calls)